Customer Experience

Our Difference

What makes Hermitage Homes truly unique is our commitment to providing our customers with an exceptional experience. Our difference is based on six key principles.

Honesty and Integrity

Many builders claim to be open and honest but we commit to it. We are not in the business of running misleading promotions to generate leads nor are we interested in pushing clients into something they don’t want. We simply deliver on our promises.


We understand that clients want to tailor their homes to suit their individual needs therefore we allow clients to modify our existing designs to create the dream home.


We understand clients like to be informed regarding the progress of their home. Our customer support system is designed to automatically update clients via phone, SMS or Email at regular stages throughout the process.

Personalised Service

We pride ourselves on providing exceptional customer service. At Hermitage clients are much more than a number which is why we assign you your own consultant for the duration of the project. One person to speak to, one number to call.


We take pride in our work and are committed to providing our clients with a home of the highest quality


By limiting our site starts we are able to manage the construction process and allow clients to plan their busy lives with comfort.